Portwell RMA

RMA Policy

American Portwell Product Limited Warranty
1. Product Limited Warranty
1.1
American Portwell Technology Inc. products are covered by two-year manufacturer warranty for IPC products and one-year manufacturer warranty for integrated platforms [*] from the date of delivery to the original purchaser. Any products that are found to be defective within this warranty period will, at the option of APT, be replaced or repaired.
1.2
During the warranty period, APT will repair, replace or credit all defective products, provided that they are returned to APT. APT has sole discretion to determine whether a particular product will be either repaired or replaced.
1.3
We will repair our products that are out-of-warranty provided such repair is economically feasible. Products damaged to the extent that repairs would not bring them up to minimum quality standards are not economically feasible.
[*] Non-Portwell manufactured components are covered by the respective manufacturers' warranties
1.4
Warranty only applies to defects in materials and/or workmanship, which occur during normal wear and proper use.
1.5
  1. Warranty does not apply to those products that are damaged due to misuse, abuse, negligence, alteration or modification.
1.6
  1. Warranty does not extend to any damage that occurs in shipment or due to natural phenomenon (e.g. lightning).
1.7
  1. Warranty will be voided if the original serial number on the product is removed by accident or intentionally
2. Return Process

In order to obtain service on your equipment, an RMA number must be obtained from APT. All equipment returned to APT must have a Return Material Authorization (RMA) number assigned exclusively by APT. APT cannot be held responsible for any loss or damage caused to the equipment received. Any missing information on the request form may result in delay or rejection of the RMA request.

To request a Return Material Authorization (RMA) number:

2.1
Please be prepared to supply the unit serial number, invoice number and reason for return.
2.2
Contact our RMA Department at (510) 403-3320 or visit our website for RMA form.
2.3
Fax the RMA form to us or submit the form online in order to receive a RMA number.
2.4
After obtaining RMA number, you will need to send the package to APT, shipping prepaid and insured.
2.5
The RMA number must be marked on the shipping box.
2.6
No package will be accepted if it is shipped “COD” or “Freight Collect”.
3. Shipping Cost
3.1
For regular shipment, the customer is responsible for shipping costs. For RMA, the customer pays for all incoming shipment costs, and Portwell pays the outbound shipping costs back to customer by Ground.
3.2
All replacement/repaired products are shipped UPS Ground or equivalent method. If a rush shipment is requested, the cost of shipment upgrade must be paid by the customer or by using customer’s freight account number.
3.3
Customers will be liable for loss or damage caused by their shipping carrier. If without special instruction in advance, Portwell will ship the parts with insurance when using customer’s carrier account.
4. Contact and Delivery Address

American Portwell Technology
44300 Christy St.
Fremont, CA 94538
Attn: RMA number
Phone: 510-403-3399 Extension 3320
Email: RMA@PORTWELL.COM